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In the second book in the Lessons from Charlie Trotter series, the lauded chef shares his strategies for success in this guide on how to give the ultimate dining experience.

As winner of the James Beard Foundation's Outstanding Restaurant Award, Charlie Trotter and his service staff run what many consider to be America's finest restaurant. But it's not just about food in this renowned Chicago hot spot. It's about a subtle relationship between food, wine, ambiance, and service—a relationship Trotter has perfected by hiring passionate staff with the ability to surpass his incredibly high standards. In LESSONS IN SERVICE, journalist Edmund Lawler reveals the secrets behind Trotter's unequaled success and shows other businesses how to improve their levels of service. From unconventional motivational techniques, staff empowerment, and mentoring to role playing, preservice meetings, and an obsessive pursuit of excellence—Trotter leaves nothing to chance. The service is a nightly ballet that leaves guests feeling pampered, educated, and of course, wonderfully satisfied. Follow the advice of Charlie Trotter, and no matter what your business, your customers will keep coming back again and again.

• Charlie Trotter's was nominated for the James Beard Foundation's 2001 Outstanding Service Award, and the restaurant received the Beard Foundation's Best Restaurant in America Award in 2000.

• Charlie Trotter's books have sold over 300,000 copies.

• Sales Rank: #55998 in Books
• Published on: 2001-11-28
• Released on: 2001-11-28
• Original language: English
• Number of items: 1
• Dimensions: 9.10" h x .70" w x 6.10" l, 1.07 pounds
• Binding: Hardcover
• 240 pages

Review
"No restaurant in America comes closer to delivering a flawless total dining experience." —Wine Spectator"Every day at the restaurant is a journey. We consider the day a success if we can answer yes to a simple question: ‘Have we improved today?'" —Charlie Trotter

About the Author
EDMUND O. LAWLER teaches journalism at DePaul University and is the author of five books. He lives in Chicago, Illinois, with his wife and two sons.

 THE AUTHOR SCOOP

What's the history of your name?My last name is a distillation of my ancestral name O'Leathlobhar, which is Gaelic for half-leper.What was your first job?Out of college, my first job was as a reporter for the City News Bureau of Chicago. I got to cover cops, politicians and crooks. Some of the categories overlapped.If you owned a horse, what would you name it?Mr. EdWhat's the farthest you've ever traveled?I traveled to the Persian Gulf in 2004 where I taught journalism for two weeks at the University of Bahrain.What did you want to be when you grew up?I wanted to play shortstop for the Chicago White Sox.

Most helpful customer reviews

1 of 1 people found the following review helpful.
Lessons in service for all.
By Michael Fernández
Lessons in Service from Charlie Trotter
My coworker recommended this book to me. I took her recommendation due to the fact that she is a great customer service provider. It didn't disappoint.
I've never had a chance to visit Trotter's and it looks like I won't because they have closed their doors since this book was written. I think there are a lot of great examples of extraordinary customer service in this book. I work customer service for a large coffee supply company with a small staff. There are only about three of us that answer the phones to help people with their orders.
Answering the phones is always a surprise, sometimes it's someone having troubles with an espresso machine and at other times it's as simple as syrup pumps. After reading this book and seeing how the staff at Trotter's deals with their customers and Trotter himself I can't help but be better for my company. The things they go through to deliver the best service they can seems crazy at times ie. driving patrons home in their own cars during a blizzard. But they do it and they really believe in bettering themselves and their industry.
If you can get over the fact that at times this books reads like an advertisement there are a lot of things to learn. I definitely recommend this book to anyone that is in the service industry and looking to better themselves.

0 of 0 people found the following review helpful.
A New Standard for Business
By Mike P.
Edmund Lawler paints a brilliant picture of the type service to expect when visiting Charlie Trotters. Not only does this book illustrate a new standard by which the service industry should operate. It illustrates the level of service lost to our generation in all forms of business. Too often are businesses about money first. Trotter destroys that standard and raises the bar to unheard of height.
Edmund Lawler paints a new picture for me. The old mindset working at numerous restaurants with the mindset of how few servers and chefs can I have on duty in order to maximize profits is thrown out the window in spectacular fashion. Long story short, this book is a must read for anyone working in the service industry.

0 of 0 people found the following review helpful.
As mercurial as quicksilver
By Richard Jefferson Fischer
This is a great read whether you are a restaurateur or a business owner. Mr. Lawler does a masterful job telling the story of Charlie Trotter's success, but also makes the point that there are life lessons for all of us within our professional lives that mimic Trotter's mantra. Service is what makes restaurants memorable and businesses successful. This book will teach you something whatever it is you do for a living.

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• Sales Rank: #17599538 in Books
• Published on: 2002-03-20
• Original language: French
• Dimensions: 1.18" h x 7.56" w x 10.71" l,
• Binding: Paperback

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Evidence-Based Physical Diagnosis helps you choose the diagnostic approaches that have been proven most effective! Dr. Steven McGee puts the most current evidence at your fingertips, equipping you to easily select the best test for diagnosing a given condition and understand the diagnostic significance and accuracy of your findings. A remarkably easy-to-reference organization makes it simple to find the answers you need; and full-text online access at www.expertconsult.com lets you quickly reference the book from any computer or mobile device.

• Quickly review the history, pathogenesis, examination technique, and interpretation of physical findings for all areas of the body thanks to a very reader-friendly outline format, including more than 90 "EBM boxes" and accompanying "EBM ruler" illustrations.
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Increase diagnostic confidence with McGee!

• Sales Rank: #19533 in Books
• Published on: 2012-04-02
• Released on: 2012-04-02
• Original language: English
• Number of items: 1
• Dimensions: 8.50" h x 1.66" w x 5.25" l, 1.25 pounds
• Binding: Paperback
• 736 pages

Review

"This is an exceptionally well-written book on the literature to determine if a diagnostic or therapeutic test has accuracy. It is well worth the price. I recommend this book to every clinician in the practice of medicine." - Vincent F Carr, DO, MSA, FACC, FACP(Uniformed Services University of the Health Sciences) Doody 5 stars!

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43 of 44 people found the following review helpful.
The best book ever about physical diagnosis in the 21th century
By Dong Wu
Many medical students are enthusiastic to learn the skill of physical diagnosis. To their disappointment, however, they find that in the "real world", physical diagnosis is by large ignored, if not abandoned, by many senior clinicians. In nowadays, most patients receive diagnosis from laboratory and radiological tests rather than bedside interviews. It is even more frustrating to learn that talking about physical signs of a patient is something to be scorned, or at least out of dated. We like to discuss the new cutting-edge research findings, but few would seriously treat physical diagnosis with confidence or respect.
Many people criticize physical diagnosis as lacking scientific evidence, and it is said to be vague, unreliable and subjective. To refute this false and unfair judgement, Steven Mcgee tries to find solid research evidence to back up physical diagnosis as a science, no less than any modern medical technique. His effort has combined clinical epidemiology with classic method skills. His arguments are clear, lucid, compelling and highly readable. He wants to convince us that physical diagnosis never vanishes in the atmosphere of modern technology, if only we apply scientific attitude and method to study, use and evaluate it. He has successfully made his point.
In one world, "Evidence-based physical diagnosis" is a must-read for everyone who wants to be a great doctor, teacher or investigator in clinical medicine. Every minute you spend on the book will pay off.

6 of 7 people found the following review helpful.
Fastest Known Ticket to Being a Better Doctor
By Joseph Savage
I agree. This is the best physical diagnosis book. EVER. I have had the fortune to be an academic physician for more than 25 years. I have read nearly all of them: Bates, DeGowin, Henderson, etc., etc. While residents (and attendings) may be brilliant about the intricacies of West Nile Virus, I am often disappointed by the lack of ability to do a good basic exam. Don't be one of them. Get it. Use it. This is the fastest ticket to being a better doctor there is.

4 of 4 people found the following review helpful.
Highly recommended
By Isabel
Love this book, so helpful, small size with all the physical diagnostic tips you need. Best for the IM resident or physician.

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In this provocative and stunningly insightful memoir, Donald T. Regan takes us down the corridors of power in Washington and into the heart of the Reagan Administration. For the Record is frank and revealing. It is an analysis of the Reagan Presidency -- and an account of the personalities of Washington's movers and shakers -- written by a man once called "the second-most powerful man in America."

• Sales Rank: #1022749 in Books
• Published on: 1988-05
• Original language: English
• Number of items: 1
• Dimensions: 9.50" h x 6.50" w x 1.50" l,
• Binding: Hardcover
• 397 pages

From Library Journal
For the Record has been propelled to the best-seller list because Regan reveals the role that Nancy Reagan and her astrologer play in controlling the presidential agenda. However, those hoping to be titillated by lengthy exposes and gossip will be disappointed. Instead, the former secretary of treasury and presidential chief of staff thoughtfully and passionately recounts his six years as an operative in the Reagan Revolution, which ended when he was forced out during the Iran-Contra debacle. Despite criticizing the administration for pandering to the media, Regan gives the president high marks and admiration. While faulting many White House aides for lacking integrity, Regan does not indulge in the sophomoric attacks of Larry Speakes in Speaking Out ( LJ 6/15/88). An excellent complement to Martin Anderson's policy-oriented Revolution ( LJ 6/15/88), For the Record merits its wide readership.Karl Helicher, Wolfsohn Memorial Lib., King of Prussia, Pa.
Copyright 1988 Reed Business Information, Inc.

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13 of 16 people found the following review helpful.
Very Interesting and Entertaining Book
By John G. Hilliard
I thought this was a well written, interesting and entertaining book describing his time in the Reagan White House. The author was the topic so I always do discount a little of what I read, but from some of the other books, I have read, from the Reagan staff, it looks like he did not pull too many Al Haig's and get an over blown ego. The detail on his job in the treasury department was very interesting, the explanations of the Reagan economic policies and their effects of the debit levels and currency value was also well done. Very few authors could document this topic and make it interesting. I think the most press on this book was due to his explanation of his relationship with Nancy and her controlling of the president by some tarot card reader in San Francisco. He handled it well and it is a juicy bit in the book. If you are interested in the Reagan administration then this is a good book that keeps you interested. If you are looking for a Reagan love fest then I would pick up Meeses's book, it is like a teenager writing a love letter to a boy band.

2 of 2 people found the following review helpful.
Regan vs. Reagan - An Episdoe From The Nation's Past
By Dr. Jones
This is a blast from the past. I read it many years ago, but thought I should review it just in case someone wanted to get a glimpse into a bygone era of American politics. The Reagan administration is seen by many as one that accomplished much, and how it accomplished what it did is an interesting story, a story that should be told from more than the normal perspective of Reagan worshipers. Regan is not a Reagan hater, but rather someone who has a more somber vision of what occurred. Yes, this did result from the fact that he was burnt by some in the administration, but he still did observe the fact that Reagan was a delegator who trusted people too much. Regan also highlights how a lack of direction created unease while he served as the Secretary of the Treasury. All in all,a great insight into the presidential politics of the 1980s.

0 of 0 people found the following review helpful.
Good insight to the Ragan presidency
By Matt L.
Good insight to the Ragan presidency. Behine the scene look at how Nacy was envolved with many of the decisions of the President.
Regan sets the record straight about how his position was terminated and the lack of class shown by the President.

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Will be shipped from US. Brand new copy.

• Published on: 1605
• Binding: Paperback

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[C326.Ebook] PDF Download Great Qing: Painting in China, 1644-1911, by Claudia Brown

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This comprehensive overview of painting in China’s last dynasty, the Qing (1644–1911), fills a need in the field of East Asian art history and will be welcomed by students and collectors. Claudia Brown provides a thorough chronological account of painting in the Qing period, from the tumultuous Ming–Qing transition to the end of imperial rule, while examining major influences along the way. Among topics explored are the relationship between painting and mapmaking, the role of patrons and collectors, printmaking and publishing, religious themes, and Western influences. Great Qing is innovative in providing many fine examples of Qing painting in American museums, works from all regions of China, and paintings by women.

This book will appeal to historians of Chinese art, culture, and society; museum curators; and art collectors.

• Sales Rank: #1300851 in Books
• Published on: 2014-12-30
• Original language: English
• Number of items: 1
• Dimensions: 10.30" h x 1.10" w x 7.40" l, .0 pounds
• Binding: Hardcover
• 352 pages

Review

Brown’s chapter on women artists is particularly valuable, as it presents one of the most thorough accounts of 17th-through 21st-century female painters in English. The sheer volume of artists discussed in this work is unprecedented in the field.

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Review
"Great Qing is a rare achievement, a remarkable accomplishment that could have been possible only after many years of research, reading, looking, and thinking about the monuments, meanings, and functions of the art of an important era in human history. After a lifetime of study, the author brings the entire range of Qing painting alive in all of its diverse forms for the first time. Amazing!"―Richard M. Barnhart, professor emeritus of art history, Yale University

"The scope is immense―comprising nearly three centuries of painting history during a period of rapid and unprecedented social, economic, and political change. Brown casts a wide net in her attempt to capture both longstanding subfields of study and newer territories. She ranges geographically across the Qing empire, beyond frequently trod ground in Beijing and the Jiangnan region. She considers social categories, conscientiously including imperial family, government officials, religious persons, women, and foreigners in her broad narrative. And she gestures toward a variety of issues, such a patronage, politics, identity, commemoration, commercialization, travel, tradition, and modernity."―De-nin Lee, author of The Night Banquet: A Chinese Scroll through Time

About the Author
Claudia Brown is professor of art history at Arizona State University and research curator for Asian art at Phoenix Art Museum. She is the primary author and editor of Weaving China’s Past: The Amy S. Clague Collection of Chinese Textiles and Minol Araki, and coeditor of Buddhist Manuscript Cultures: Knowledge, Rituals, and Art.

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0 of 0 people found the following review helpful.
the brilliant result of thirty years of study
By Richard Stevenson
This book is superb, the brilliant result of thirty years of study. It is beautifully produced with over 200 color plates, all seen in person by the author. It also is easy reading. Even if you are not particularly interested in Qing Chinese art, you should buy this book for enjoyment. The reviewer feels it necessary to mention the he is the author's husband. He also wishes to point out that the review is completely unbiased.

0 of 0 people found the following review helpful.
Excellent review of Qing painting
By historybuff
Brown has done a superb job in presentation and analysis. Don't let the small size of this book deter you as it packs a lot within its covers. Every painter of consequence of the Qing dynasty is covered in these well-thought out essays supplemented by beautifully printed photos of the paintings. I am impressed by Brown's scholarship and her intimate knowledge of Chinese painting which will contribute to our deeper understanding of a lesser known facet of Chinese art. Bravo!

0 of 0 people found the following review helpful.
Painting in Qing Dynasty China
By Dorothy Blair
A great book.

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[L760.Ebook] PDF Ebook All Around the Moon, by Jules Verne

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Jules Verne was a prolific French writer in the 19th century who greatly influenced the science fiction genre.  Verne is the second most-translated author behind only Agatha Christie.  This edition of All Around the Moon includes a table of contents.

• Sales Rank: #2983524 in eBooks
• Published on: 2016-01-13
• Released on: 2016-01-13
• Format: Kindle eBook

About the Author
Jules Verne studied law but began writing stories and working in theatre as well. When Verne's father discovered his son was writing, he promptly withdrew his financial support. Verne then worked as a stockbroker.His wife encouraged him to pursue his writing, and he became acquainted with Pierre-Jules Hetzel, an important French publisher. Hetzel helped improve Verne's writings, which until then had been repeatedly rejected by other publishers. He died a wealthy man in 1905.

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3 of 4 people found the following review helpful.
Great book!
By Ryan D. Sarenpa
Get this book. It is a great book to read. But first get The Moon-Voyage. If you want to read other space books by Jules Verne than get Off on a Comet! and From the Earth to the Moon; and Round the Moon.

0 of 0 people found the following review helpful.
Book
By Sammy Q.
I love Jules Verne and this book is no different. It is the second half to To the Moon and Back and I expect great things.

0 of 0 people found the following review helpful.
Three Men in a Tub
By Amazon Customer
I felt as if I was reading about the Three Stooges in Space. These clueless adventurers didn't seem to be even aware of much of the science of the day as they shoot out of a cannon towards the moon. I found it quite comical and farcical.
As Verne seems to do with much of his writing (Around the World in Eighty Days, 20,000 Leagues Under the Sea), he uses the setting to espouse all of his knowledge on the topic at hand, whether it be flora and fauna, or geography, or as in this case, outer space.
The final chapters were a cynical portrayal of people's egotism and obstinacy.
Although I enjoyed the book, I would not rate it as good as his others, especially in terms of "believability". Much of it was too far-fetched, even for the limited knowledge of the nineteenth century.

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